AUROLIA BIRK BAG
We ship all our products with free shipping.
WHAT OUR FELLOWS SAY
FAQ
Why are the products so cheap?
We are the only store in the country that ships directly from the factory to you, meaning the quality of our products is 100%. Because we ship directly from the factory, we can buy in large quantities at a much lower price than the market. Therefore, we sell luxury products at a fair and accessible price, while fully maintaining product quality.
Customer service
You can contact us by email at info@aurolia – we usually reply within one business day. A live chat is also available in the bottom right corner of the page, where you can get immediate help.
How does the shipping process work?
Processing, preparation, verification, packaging, and shipping – your order goes through several stages before arriving. You will receive a tracking code within 2 business days of placing your order. Shipping is done via DHL and usually takes 4 to 9 business days, depending on your location and delivery speed.
Am I entitled to a refund?
Yes, of course! You can easily return your order within 14 days of receiving it and receive a full refund. Simply fill out our contact form or use the live chat for quick processing.
What should I do if my product is damaged or defective?
If you received a damaged or incorrect item, please contact us immediately and send photos of the defect. We will find a quick solution for you.
What material are the products made of?
Our clothing, bags, and shoes are made with high-quality materials such as cotton, polyester, genuine leather, or blends. You can find more detailed information about the materials in our customer support.
