Privacy Policy

AUROLIA operates this shop and website, including all related information, content, functionalities, tools, products, and services, to provide you as a customer with a personalized shopping experience (the “Services”). AUROLIA is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, or share personal data when you visit or interact with the website, or when you make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy will prevail regarding the collection, processing, and sharing of your personal data.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you confirm that you have read this Privacy Policy and agree to the collection, use, and sharing of your data as described herein.

What Personal Data Do We Collect or Process?

When we refer to “personal data,” we mean information that identifies you or can be directly associated with you. Personal data does not include anonymous or de-identified information. Depending on how you interact with the Services, where you reside, and what the applicable law allows or requires, we may collect or process the following categories of personal data, including inferences drawn from them:

Contact information, including name, mailing address, billing address, shipping address, phone number, and email address.
Financial information, including credit and debit card numbers, bank account numbers, payment card details, transaction details, payment method, payment confirmation, and other payment information.
Account information, including username, password, security questions, configurations, and preferences.
Transaction information, including items you view, add to cart, wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
Communications with us, including information you provide when contacting customer support.
Device information, including device, browser, or network details, IP address, and unique identifiers.
Usage information, including data on how and when you interact with the Services.

Sources of Personal Data

We may collect personal data from the following sources:

Directly from You

For example, when you create an account, use the Services, contact us, or provide us with your information.

Automatically through the Services

Including from your device when you visit our website or interact with our products/services, and through cookies or similar technologies.

From our Service Providers

For example, when they provide technologies or process information on our behalf.

From our partners and other third parties

How We Use Your Personal Data

Depending on your interactions with us, we may use personal data for the following purposes:

Providing, Customizing, and Improving the Services

Including fulfilling our contract with you, processing payments, completing your orders, saving preferences and items of interest, sending account notifications, maintaining your account, arranging shipments, facilitating returns or exchanges, allowing product reviews, and personalizing your shopping experience, such as recommending products based on your activity.

Marketing and Advertising

Including sending marketing communications via email, SMS, or mail; and displaying targeted ads based on your browsing or purchase behavior.

Security and Fraud Prevention

Including authentication, ensuring safe payments, detecting or investigating fraudulent or malicious activities, and protecting public safety.

Communicating with You

Including providing customer support, responding to your inquiries, and maintaining our business relationship.

Legal Compliance

Including complying with applicable laws, responding to legal requests, investigations, disputes, or enforcing our terms and policies.

How We Share Personal Data

We may share personal data under the following circumstances:

With Shopify, service providers, and third parties who perform functions on our behalf (IT, payment processing, analytics, cloud storage, fulfillment, shipping, etc.).
With business and marketing partners who provide marketing services or display advertising based on your interactions with various websites.
With your consent, for example when using social media login integrations or requesting delivery services.
With our affiliates or within our corporate group.
In connection with business transactions, such as mergers, bankruptcy, compliance with legal obligations, enforcing policies, or protecting rights and safety.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data to operate and improve the Services. Data you submit is shared with Shopify and third parties (which may be located outside your country).

We also use advanced Shopify features that incorporate data from your interactions with our store and other merchants. In such cases, Shopify is responsible for processing your personal data and handling rights requests related to that processing.

More information: Shopify Consumer Privacy Policy & Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy, security, accuracy, or content of such websites. Information shared on public or semi-public platforms may be visible to other users without restrictions.

Children’s Data

The Services are not intended for children, and we do not knowingly collect data from minors under the age of majority. If you believe your child has provided data to us, please contact us to request deletion.

We are not aware of any “selling” or “sharing” of personal data of individuals under 16 years old.

Data Security and Retention

While we implement safeguards, no security system is fully secure. Data transmission may also involve risks.

We retain personal data as needed for account management, service provision, legal compliance, dispute resolution, and policy enforcement.

Your Rights and Choices

Depending on your residence, you may have the following rights:

Right of access
Right to deletion
Right to correction
Right to data portability
Right to opt out of selling/sharing personal data for targeted advertising
Right to manage communication preferences

If you reside in the UK or EEA, you may also have:

Right to object and restrict processing
Right to withdraw consent

You may exercise these rights through the Services or by contacting us using the details below.

Complaints

If you have complaints about how we process your data, you may contact us or submit a complaint to the relevant data protection authority.

International Transfers

Your data may be transferred, stored, or processed outside your country.
For transfers outside the EEA or UK, we use approved mechanisms such as Standard Contractual Clauses unless the destination country offers adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on the website with a revised “Last Updated” date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, you may contact us:

Email: info@celene.eu (you may update this if needed)
Address: Schlossstraße 21, Säusenstein, 3374, AT
Phone: (not provided)

AUROLIA is the data controller for your personal data under applicable data protection laws.